Security & Privacy Policy / सुरक्षा और गोपनीयता नीति

1. Data Privacy & Protection / डेटा गोपनीयता और सुरक्षा

Hum aapka personal data (jaise naam, email, contact details, health information jo aap share karte hain) ko bahut responsibly handle karte hain. Aapka data hamare liye trust ka hisa hai.

• Encryption (SSL/HTTPS): Website SSL/HTTPS use karti hai, jisse browser aur server ke beech ka data encrypted (coded) format mein jata hai. Isse koi third person easily read nahi kar sakta.
• Limited access: Sirf authorized log (jinhe zaroorat hai) hi aapke data ko dekh sakte hain. Har access ko monitor kiya jata hai.
• No unnecessary sharing: Hum aapka personal ya health data kisi bhi third party ko sell ya marketing ke liye share nahi karte.

Agar kabhi aapko lage ki aapka data galat tareeke se use ho raha hai, toh aap hume turant contact kar sakte hain (contact form ya email ke through).

2. Payment Security / पेमेंट सुरक्षा

Agar kabhi website par paid services ya consultations offer ki jati hain, toh hum sirf trusted aur secure payment gateways ka hi use karte hain.

• Secure gateways: Payments PCI-DSS compliant payment gateways ke through process kiye jate hain. Yeh international standard hai jo card payments ko secure banata hai.
• No card storage: Hum aapke card ki details (card number, CVV, expiry, etc.) apne server par store nahi karte. Payment processing directly secure gateway par hoti hai.
• Encrypted transactions: Payment ke dauran jo bhi data jaata hai woh SSL/HTTPS ke through encrypted rehta hai.

Agar aapko kabhi koi suspicious transaction ya payment related issue dikhe, toh turant apne bank/ payment provider se contact karein aur saath hi hume bhi inform karein.

3. Account Security / अकाउंट सुरक्षा

Agar aapka website par account hai, toh aapka login information aapke control mein hai. Hum aapko yeh steps follow karne ki strongly salah dete hain:

• Strong password use karein: Kam se kam 8–12 characters ka password choose karein, jisme letters (A–Z, a–z), numbers aur special characters (jaise !, @, #) ka mix ho.
• Password reuse mat karein: Same password ko kisi aur website ke saath use na karein.
• OTP-based verification: Jahan possible ho, hum OTP/email based verification ka use kar sakte hain (for example, new device se login, password reset, etc.) taki aapka account extra secure rahe.
• Public devices se login: Cyber café ya shared computer par login karne se bachien. Agar karna pade toh logout zaroor karein aur “Remember me” option off rakhein.

Unauthorized access? Agar aapko lage ki kisi ne bina permission ke aapke account mein login kiya hai, turant:

• Apna password turant change karein.
• Account recovery options (email, phone) check karein.
• Website ke contact form ya email ke through hume inform karein, taki hum further investigation aur security checks kar saken.

4. Medical Data Confidentiality / चिकित्सीय डेटा की गोपनीयता

Health aur medical information bahut sensitive hoti hai. Hum is data ko strictly confidential treat karte hain.

• Limited use: Aapki health information sirf wahi purpose ke liye use hoti hai jiske liye aapne share ki hai (jaise consultation, follow-up, records maintain karna).
• Need-to-know basis: Sirf authorized healthcare professionals ya support staff (agar involved hon) hi is data ko dekh sakte hain, woh bhi sirf jab zaroorat ho.
• Confidential storage: Medical records, notes, aur prescription related data ko secure systems mein rakha jata hai jahan par access controlled hai.

Hum India ke Digital Personal Data Protection Act (DPDP Act) ke principles ko dhyan mein rakhte hue personal data ka collection, use aur protection karne ki koshish karte hain. Agar law mein changes aate hain, toh hum apni practices ko update karne ka prayas karenge.

5. Responsible Disclosure / ज़िम्मेदार सूचना साझा करना

Agar aapko website par koi security issue, bug ya vulnerability milti hai (jaise kisi aur ka data dekh paana, login bypass, etc.), toh hum aapse responsible disclosure ki request karte hain.

• Directly report karein: Issue ko public forums ya social media par share na karein. Pehle hume website ke contact form ya official email ke through detail mein batayein.
• Required details: Possible ho toh screenshots, exact steps (step-by-step), aur time/date mention karein jisse hum issue ko reproduce kar saken.
• No data misuse: Vulnerability milne par kisi bhi user ka data download, copy, delete ya misuse na karein.

Hum aise reports ko seriously lete hain aur reasonable time mein fix karne ki koshish karte hain.

6. Cookie Policy / कुकी नीति

Cookies chhote text files hote hain jo aapke browser mein store hote hain. Yeh website ko aapke preferences ya previous visits ko yaad rakhne mein help karte hain.

• Purpose: Hum cookies ka use sirf user experience improve karne ke liye karte hain, jaise pages fast load hona, language preferences ya basic analytics (kaunse pages zyada dekhe gaye, etc.).
• No personal misuse: Cookies ke through koi sensitive personal ya financial information directly collect nahi ki jati.
• Third-party services: WordPress.com aur iske third-party tools (jaise analytics, security plugins) bhi cookies use kar sakte hain. Inka control WordPress.com ki apni policies ke under aata hai.

Aap chahein toh browser settings mein jaakar cookies ko block ya delete kar sakte hain, lekin isse website ka kuch hissa sahi se kaam na kare yeh bhi possible hai.

7. Disclaimer / अस्वीकरण

Is website par di gayi saari information educational aur informational purpose ke liye hai. Yeh kisi bhi tarah se personal medical advice, diagnosis, ya treatment ka replacement nahi hai.

• Doctor consultation zaroori hai: Agar aapko koi health problem, symptom ya emergency ho, toh hamesha apne doctor, qualified health professional ya nearest hospital se direct contact karein.
• No emergency handling: Website emergency medical services provide nahi karti. Emergency ke case mein turant local emergency number par call karein.
• No guarantee: Hum koshish karte hain ki information accurate aur updated ho, lekin kabhi-kabhi medical guidelines aur research time ke saath change hoti rehti hai. Isliye final decision hamesha aapke doctor ke saath milkar hi lein.

Website use karne ka matlab hai ki aap yeh samajhte hain aur agree karte hain ki yahan di gayi information sirf general awareness ke liye hai, aur personal treatment ke liye aap apne healthcare provider se consult karenge.